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Frequently Asked Questions

  • Scheduling
    To schedule an appointment, please speak with our Wellness Concierge who will guide you to the perfect spa experience. In-house guests can dial 8016 from their room telephone. From outside the hotel, please call 210-353-8016. Most services are available to reserve online at To ensure that your preferred time and service is available, we recommend advance booking.
  • Late Arrival
    Late Arrival
    Please be aware that your late arrival may determine the length of your treatment. Your service will end on time so the next guest is not delayed. We appreciate your understanding and cooperation.
  • Cancellations
    As a courtesy to other guests, we kindly ask that cancellations and appointment changes be made 24 hours prior to service time. Failure to cancel in advance will be billed in full. Late cancellations and rescheduling will result in a 50% fee.
  • Spa Attire
    Spa Attire
    For your comfort, a luxurious robe and slippers will be provided at The Spa. Please disrobe to your level of comfort. All staff are professionally trained and licensed to ensure the highest quality of service and integrity. Proper draping techniques are always used to protect your privacy and comfort.
  • Quiet and Healthy Environment
    Quiet and Healthy Environment
    The Spa environment is one of relaxation and tranquility. We respectfully ask that you leave cellular phones silenced so that the tranquility of the spa experience may be preserved. We do not allow any electronics in our Zen Lounge to ensure the relaxation of others. 
  • Group Bookings
    Group Bookings
    Transform your group gathering into a spa retreat!  Choose from our handpicked selection of spa services that are tailored for groups.  Our expert therapists will create a tranquil atmosphere in your guest suite or meeting space, allowing you to immerse yourself in complete relaxation.  To learn  more about our group spa packages, email us at 
  • Arrival Experience
    Arrival Experience
    We offer valet-only parking on our property, and our valet team is pleased to validate your vehicle for up to 3 hour for $15.  It is important to note that any additional time will result in extra fees.  We kindly request that you arrive 30 minutes prior to the start of your services to allow ample time to complete an intake form, change into a robe and slippers, and store your items in the locker area.  Please be mindful that late arrivals may result in a shortened service time.
  • Shaving
    Shaving is not recommended prior to any body scrub or hair removal treatment. We specifically suggest that if you shave, please do so 3-4 hours before any facial service and the day before any body scrub.
  • Age Requirement
    Age Requirement
    The minimum age of 18 is required for access to treatments and the fitness center at The Spa.
  • Gratuities
    For your convenience, a 20% gratuity is automatically applied to all spa services. No additional tipping is necessary or anticipated. Rates are subject to change without notice.